Refund, Returns and Replacement Policy

Refund, Returns and Replacement Policy

The majority of items you purchase from sammit.in are eligible for return within the specified return period unless they are explicitly marked as non-returnable.

For products that are returned by the customer, the refund will be issued to the original payment method for pre-paid transactions. In the case of Cash on Delivery orders, the refund will be processed to the bank account. The specific details and timelines for making such refunds can be found here provided for reference.

General Returns Policy

1. You can return eligible products within the designated return period if you have received them in a physically damaged condition, if they are missing parts or accessories, if they are defective, or if they differ from the description provided on the product detail page of hammondsflycatcher.com.
2. Return will be processed only if:
   • it is determined that the product was not damaged while in your possession;
   • the product is not different from what was shipped to you;
   • the product is returned in original condition (with the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
3. In certain situations, products may not be eligible for return, particularly in cases of buyer’s remorse. This includes instances where the incorrect model or color of the product was ordered or if the wrong product was ordered altogether.
4. Items labeled as “non-returnable” on the product description page are not eligible for returns. Nevertheless, if you receive a damaged, defective, or incorrect item, we are committed to offering a complete refund or a suitable replacement. In such cases, we may reach out to you to gather information about the damage or defect before proceeding with the refund or replacement process. Please note that we retain the right to collect the product in question to verify the reported damage or defect prior to issuing a refund or replacement.
5. Returning an eligible order typically does not require any additional information unless otherwise stated in the category-specific policy. In most cases, you can proceed with the return process without any extra requirements.
6. Product replacements are contingent upon the availability of the exact same item in our inventory.
7. In the event that a replacement request is submitted and we do not have the precise item in our inventory, a refund will be promptly issued to you.
8. Hammonds Flycatcher retains the right to caution, suspend, block, or terminate customer accounts as necessary if it is discovered that customers are misusing the return policy through excessive returns, cancellations, or refusal to accept placed orders.

Important: If you have received a damaged or defective non-returnable product, please reach out to us within 12 days from the date of product delivery.